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Terms of Service

Last updated: March 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the filr website at filr.co.uk and the filr software service (“Service”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

filr is a trading name. The Service is operated from England. References to “we”, “us”, and “our” refer to filr.

2. Service Description

filr is a Making Tax Digital (MTD) for Income Tax Self Assessment (ITSA) bridge and compliance tool. The Service allows sole traders and landlords to:

  • Connect their HMRC Government Gateway account via OAuth2
  • Record self-employment and property income and expenses
  • Submit quarterly updates to HMRC via the MTD for ITSA APIs
  • View submission history, deadlines, and compliance status

filr acts as MTD-compatible software recognised by HMRC. We transmit your data to HMRC on your behalf when you choose to submit.

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and a UK taxpayer (or authorised to act on behalf of a UK taxpayer) to use the Service.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at support@filr.co.uk if you suspect any unauthorised access to your account. You are responsible for all activity that occurs under your account.

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update it as necessary. We reserve the right to suspend or terminate accounts that contain false or misleading information.

4. HMRC Connection and Authorisation

4.1 Your Authorisation

When you connect your HMRC Government Gateway account through our Service, you authorise filr to access HMRC APIs on your behalf using the OAuth2 tokens granted by HMRC. This includes submitting quarterly updates, retrieving obligations, and viewing submission status.

4.2 Token Storage

Your HMRC access and refresh tokens are encrypted using AES-256 encryption before being stored in our database. Your National Insurance Number (NINO) is similarly encrypted. We never store these values in plain text.

4.3 Revoking Access

You can disconnect your HMRC account at any time through your filr dashboard. You can also revoke filr’s access directly through your HMRC Government Gateway account. Upon disconnection, we will delete your stored HMRC tokens.

5. Subscription Plans and Billing

5.1 Plans and Pricing

filr offers paid subscription plans with varying features and limits. Current pricing is displayed on our Pricing page. We reserve the right to change pricing with 30 days’ notice. Any price changes will take effect at the start of your next billing period.

5.2 Payment Processing

All payments are processed securely by Stripe. By subscribing, you agree to Stripe’s terms of service. We do not store your full payment card details.

5.3 Billing Cycle

Subscriptions are billed either monthly or annually, depending on your chosen plan. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

5.4 Refunds

We do not generally offer refunds for partial billing periods. If you cancel your subscription, you will retain access to paid features until the end of your current billing period. If you believe you have been charged in error, please contact us at support@filr.co.uk.

5.5 Plan Changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately, and you will be charged the prorated difference. Downgrades take effect at the end of your current billing period.

6. Your Responsibilities

6.1 Data Accuracy

You are solely responsible for the accuracy and completeness of the financial data you enter into filr. This includes all income, expense, and business information that forms the basis of your HMRC submissions. You should review all data carefully before submitting to HMRC.

6.2 Tax Obligations

filr is a software tool that facilitates the submission of data to HMRC. You remain solely responsible for meeting your tax obligations, including the accuracy of your submissions, compliance with HMRC deadlines, and payment of any tax due.

6.3 Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorised access to other users’ data or our systems
  • Interfere with the proper functioning of the Service
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Use the Service to submit false or fraudulent information to HMRC
  • Share your account credentials with third parties

7. Limitation of Liability

7.1 No Tax Advice

filr is not an accountancy firm, tax adviser, or financial adviser. The Service does not provide tax advice, financial advice, or professional accounting services. Any tax estimates or calculations displayed within the Service are for informational purposes only and should not be relied upon as professional advice. We strongly recommend consulting a qualified accountant or tax adviser for matters relating to your tax affairs.

7.2 Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control (including HMRC API downtime). We are not liable for any losses arising from service interruptions.

7.3 HMRC Submissions

While we take reasonable care to ensure that data is transmitted accurately to HMRC, we are not liable for errors in your submissions caused by incorrect data entered by you, HMRC API errors or downtime, or issues with your HMRC Government Gateway account. It is your responsibility to verify the accuracy of submissions.

7.4 Liability Cap

To the maximum extent permitted by law, our total liability to you for any claims arising out of or relating to the Service shall not exceed the total amount you have paid to filr in the 12 months preceding the claim. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by English law.

7.5 Indirect Losses

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or HMRC penalties arising from your use of or inability to use the Service.

8. Intellectual Property

All intellectual property rights in the Service, including the software, design, logos, and content, belong to filr. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose. You retain ownership of the data you enter into the Service.

9. Termination

9.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, you will retain access to paid features until the end of your current billing period.

9.2 Account Deletion

You may request full deletion of your account and associated data by contacting us at support@filr.co.uk. Upon account deletion, we will delete your personal data within 30 days, except for financial records which we are required to retain for a minimum of 6 years for HMRC compliance. HMRC tokens are deleted immediately.

9.3 Termination by Us

We may suspend or terminate your account if you breach these Terms, use the Service for fraudulent purposes, or fail to pay subscription fees. Where possible, we will provide reasonable notice before termination and an opportunity to export your data.

10. Data Protection

We process your personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your subscription before they take effect.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and filr regarding your use of the Service and supersede any prior agreements.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@filr.co.uk